Hi,
I'm in the process of encrypting all the Company's laptops and I run into a problem with a 64 bit Windows 8 Pro tablet.
The client installs smoothly, then reboot and Enroll, everything ok so far, but after the Enrollment the Wizard to define the Security Questions doesn't start, it just starts encrypting.
When the encryption is done I log into Windows as a different domain user, the Enrollment windows pops up for the new user but the Wizard for the Security Questions doesn't.
In the User Access section of the Symantec Encryption Desktop, both the Windows user are listed but none of them has (of course) the LSR at the right of the name.
Further, the Add Security Questions... button is dimmed. I can only add the Security Questions to each user by right-clicking the name and clicking on the popping up menu option. At the Bootguard though there is no way to have the system asking for the Security Questions, no button for that or menu choice.
Any idea on how to fix this?
Thank you
Roberto