Hi dear mates ,
At customer site we have faced a problem with two end user's PGP Desktop Client. The problem is about PGPtray.exe.
PGPtray.exe is shutting down itself or crashes perriodicaly at work times. We collect some information from end user's event viewer application logs.
____________________________________________________________________________
Faulting application name: PGPtray.exe, version: 10.3.2.15917, time stamp: 0x54783eaa
Faulting module name: PGPtray.exe, version: 10.3.2.15917, time stamp: 0x54783eaa
Exception code: 0xc0000005
Fault offset: 0x0002232b
Faulting process id: 0x22b0
Faulting application start time: 0x01d033afa537c7ef
Faulting application path: C:\Program Files (x86)\PGP Corporation\PGP Desktop\PGPtray.exe
Faulting module path: C:\Program Files (x86)\PGP Corporation\PGP Desktop\PGPtray.exe
Report Id: f6446a16-9fd4-11e4-8291-c8f733ad4a48
Faulting package full name:
Faulting package-relative application ID:
____________________________________________________________________________
As you see agent version is latest 10.3.2 MP6. By the way the clients are managing with latest PGP universeal server i mean Encryption Management Server 3.3.2 MP6
I searched our community. I found similar situations and problems but they are old discussions.
If you have a technote about that situation and if you experienced problem like that before in this version of PGP could you please inform me ?
Ty so much.
Best Regards
Batuhan Çalın - Agilis Technology Solution - Symantec Silver Partner